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Tip #781: Learning in the Flow of Work

On July 15, 2019, Posted by , In learning, By ,, , With Comments Off on Tip #781: Learning in the Flow of Work

“Work is learning and learning is the work.” Harold Jarche

The latest learning and development concept is learning in the flow of work.

Learning in the Flow of Work

What are we talking about? As employees do their jobs, a question or problem may arise. Then, the same way many of us turn to Google or Youtube for answers, the employee accesses some knowledge base or subject matter expert for a quick answer or solution. This happens while the employee is still engaged in his or her work, so the work progresses as the employee receives the answers s/he needs.

It’s a wonderful idea. I imagine learning and development folks building a knowledge hub replete with frequently asked questions or … Read the rest

Tip #780: How Cognitive Bias Can Help Learning

On July 8, 2019, Posted by , In learning, By , With Comments Off on Tip #780: How Cognitive Bias Can Help Learning

“But I think that no matter how smart, people usually see what they’re already looking for, that’s all.” Veronica Roth

According to Dashe Thomson,  cognitive biases can be both useful and detrimental to learning. They matter to us because they can make learners and designers resistant to incorporating new information, they can result in learners remembering inaccurate information, or they can prevent learning from happening altogether. Biases that have a negative effect on learning were discussed in Tip #779.

Here is an example of the impact of cognitive biases related to learning and recall. This is a very helpful piece of information if you notice employees reverting back to old procedures after a training program that taught them the … Read the rest

Tip #779: How Cognitive Bias Can Hinder Learning

On July 1, 2019, Posted by , In learning, By , With Comments Off on Tip #779: How Cognitive Bias Can Hinder Learning

“If there’s something you really want to believe, that’s what you should question the most.” Penn Jillette

A heuristic is a mental shortcut that allows people to solve problems and make judgments quickly and efficiently. It is how the brain automates repetitive tasks and decisions. It can be very helpful, particularly when you realize that people take in an average of 34 gigabytes of information on a daily basis and continually have to make decisions.

When heuristics fail at making correct assumptions about the world, the result is a cognitive bias: drawing a false conclusion based on prior data.

According to Andrea May, there are at least ten cognitive biases that negatively affect learning:

  1. Confirmation bias:The tendency to
Read the rest

Tip #778: The Seven Levels of Engagement

On June 24, 2019, Posted by , In learning, By , With Comments Off on Tip #778: The Seven Levels of Engagement

“Where my reason, imagination or interest were not engaged, I would not or could not learn.” Sir Winston Churchill

We know that engagement is important, whether it be in a personal relationship or a work situation. To help us all, Amanda Slavin, CEO of CatalystCreativ and her company have created a taxonomy for engagement.

The idea is if you know at what level of engagement a person is, you will know what needs to be done so that person becomes more truly engaged.

The following descriptions of each of the seven levels of engagement are drawn from a handbook printed by HubSpot Academy and CatalystCreativ.

Since they directly relate to behavioral change, I’ve correlated my definitions of the levels of … Read the rest

Tip #775:  Clarify the desired levels of learning.

On June 3, 2019, Posted by , In learning, By ,,,, , With Comments Off on Tip #775:  Clarify the desired levels of learning.

“To learn and not to do is really not to learn. To know and not to do is really not to know.” Stephen R. Covey

It is essential to clearly identify the desired level of learning we want the participants to attain. This means that we need to decide whether our aim during the course of the workshop is for the participants to: know the information, but not understand it [KNOWLEDGE]; know and understand it [COMPREHENSION]; or know, understand,  and use it [APPLICATION]. These are the first three of six progressive building blocks of learning (otherwise known as Bloom’s Taxonomy of Behavioral Objectives).

It is unlikely that a trainer will ever intentionally aim only for the lowest rung, or … Read the rest

Tip #769: Trial and Error

On April 22, 2019, Posted by , In learning, By , With Comments Off on Tip #769: Trial and Error

“Anyone who has never made a mistake has never tried anything new.” Albert Einstein

No one ever does something perfectly the first time they try something new. But when we talk about behavioral change, we don’t mention that trial and error are a natural part of the process and that repetition until they get it right is important and necessary to build a new skill.

We say that “practice makes perfect” or perfect practice makes perfect, but we don’t acknowledge that practice means repetitive attempts that will frequently involve missteps on the path to success.

It may seem obvious, but caught in the stress of change it is unlikely that employees recognize and calmly accept that repeated failure and … Read the rest