“My greatest strength as a consultant is to be ignorant and ask a few questions.” Peter Drucker
There is a real difference between how an internal corporate curriculum designer and an external design consultant can receive and incorporate feedback from document reviewers.
An internal curriculum designer (ICD) can set deadlines for responses and reasonably expect the deadlines to be met. The ICD can specify and limit the type of feedback to corrections and suggestions. The ICD can use a corporate calendar to schedule a meeting to discuss any additional information or clarification that is needed.
It doesn’t work that way for an external design consultant (EDC). The EDC is contracted to create new curriculum and/or revise existing curriculum. In either … Read the rest
“To become different from what we are, we must have some awareness of what we are.” Eric Hoffer
In my work as a curriculum designer, I am frequently expected to do something with the content of a document that is unclear, incomplete, or ill considered.
My immediate reaction is to write an email asking one or more questions to obtain clarification and/or additional information, or prompt reconsideration. At the time, I believe that I only have one question to ask. This may be because I am an unrealistic optimist. (Is that redundant?)
As I read further into a document, I write another email each time I have another question. It never occurs to me to wait until I have closely … Read the rest
“The secret of success is consistency of purpose.” Benjamin Disraeli
When we conduct training- for employees throughout our organization or for customers in different locations, etc., we want to be sure that they receive the same message and leave with the same knowledge and skills.
There are 16 separate actions you can take to increase the probability that your training programs will be the same- regardless of when and where the training occurs and who conducts the training:
- Design a lesson plan that clearly articulates the learning goals and objectives, as well as the type and duration of learning activities to accomplish those goals. If at all possible, involve the trainers who will be facilitating the program so they have
There are only two immutable rules for a trainer. The first is to treat the learner with respect. This includes recognizing and respecting the learner’s previous experience, current expertise, and pressing interests and needs. The trainer can discover these through formal training needs assessments, informal e-mail queries, or introductory questions at the beginning of a session. The workshop should be tailored to meet the learners’ needs. This also includes respecting the learner’s time by ensuring that there is good, relevant content and appropriate training methods that build or strengthen necessary skills; and using training methods that meet the needs of different learning styles. The trainer must also treat the learner with respect when interacting during the session. This means that … Read the rest
All trainers want what is learned in a workshop to “transfer” out of the classroom back into the participants’ lives. What trainers overlook is that the participants’ previous learning and experience will also “transfer” into the classroom. It is imperative that a trainer consider whether this previous learning and experience can have a positive or a negative impact on new learning. A trainer can build on “positive transfer”- but should do everything possible to avoid “negative transfer,” which can derail even the most well-designed and effectively presented training program. In a basic computer skills class, the trainer can ask “common ground” questions* to see how many of the participants have had previous success in typing and in using a … Read the rest
Begin training by asking “common ground” questions that help the participants feel that they have something in common in relation to the training topic. A “common ground” question begins with: “How many of you…?” The participants who relate to the question should respond by raising their hands. Make sure that you ask enough questions to ensure that every participant feels included. For example, at the beginning of a conflict management class, if you ask: “How many of you have experienced conflict in your life?”, it is a good possibility that everyone will raise their hands. However, if you ask: “How many of you enjoy conflict?”, you probably need to follow that by asking: “How many of you would rather do … Read the rest