Laurel and Associates, Ltd. – Madison, WI

Laurel Learning Tips

Tip #785: Do You Have a FOBO?

On August 12, 2019, Posted by , In communication, With Comments Off on Tip #785: Do You Have a FOBO?
“You can’t take over the world without a good acronym.” C.S. Woolley
Just for fun, I’ve been collecting words, phrases and acronyms that caught me off guard because I didn’t know what they meant! As an English major, I pride myself on my vocabulary. That pride is now somewhat tarnished!
See if you have met any of these before:
  • Chaordic: [said of a system, organization or natural process] governed by or combining elements of both chaos and order
  • Cognitive bias: the result when heuristics fail to deliver the expected outcome.
  • CXO: global business executive
  • ESG: environmental, social and governance [related to sustainable socially conscious investing]
  • EVP: employee value proposition
  • F.I.E.R.C.E.: flexibility, intentionality, emotional intelligence, realness (authenticity), collaboration, engagement [core dimensions
Read the rest

Tip #784: How is Your Physical Intelligence?

On August 5, 2019, Posted by , In brain research, By , With Comments Off on Tip #784: How is Your Physical Intelligence?

“Physical intelligence underpins our cognitive and emotional intelligence.” Claire Dale, Patricia Peyton

No, this isn’t about starting an exercise program. And yes, this is the first time I’ve heard of it. But I thought it was worth passing on to you.

Physical intelligence is “the ability to detect and actively manage the balance of chemicals in our brains so that we can achieve more, experience less stress and live more happily.”

In their book Physical Intelligence, Claire Dale and Patricia Peyton explain the four key elements of physical intelligence and the brain chemicals associated with them. I’ve added in [brackets] the emotional intelligence element that may be influenced by the physical intelligence element:

  • Strength:  this comprises inner strength and
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Tip #783:  How to Write Plain Language

On July 29, 2019, Posted by , In communication, With Comments Off on Tip #783:  How to Write Plain Language

“The chief virtue that language can have is clearness, and nothing detracts from it so much as the use of unfamiliar words.” Hippocrates

“The shorter and the plainer the better.” Beatrix Potter

Plain language is communication your audience can understand the first time they read or hear it. We Government regulations, legal documents and all the documents involved in buying a home are usually very complex. Wouldn’t it be nice if these were written so that we could easily understand them?

Not long ago, a marketing expert noted that the language I use to explain my thoughts is at an academic level. Or, in plain language, I write highbrow. I was surprised. It had never occurred to me that my … Read the rest

Tip #782: How to Reinforce Learning

On July 22, 2019, Posted by , In learning, By , , With Comments Off on Tip #782: How to Reinforce Learning

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

A learning curve study shows that if you don’t reinforce what has been learned, the participants will forget 90% of it within 30 days. That means that 90% of the training will be scrap, or useless, unless we are proactive.

So how do we reinforce learning to ensure retention and application? Ongoing communication with participants before and after the training, post-class project assignments, microlearning tips, and partnerships with the participants’ managers are some of the ways we can do this.

Patty Gaul identifies 5 Ways to Create Greater Learner Retention:

  1. Create a WIIFM hook.

It helps if this is done even before the … Read the rest

Tip #781: Learning in the Flow of Work

On July 15, 2019, Posted by , In learning, By ,, , With Comments Off on Tip #781: Learning in the Flow of Work

“Work is learning and learning is the work.” Harold Jarche

The latest learning and development concept is learning in the flow of work.

Learning in the Flow of Work

What are we talking about? As employees do their jobs, a question or problem may arise. Then, the same way many of us turn to Google or Youtube for answers, the employee accesses some knowledge base or subject matter expert for a quick answer or solution. This happens while the employee is still engaged in his or her work, so the work progresses as the employee receives the answers s/he needs.

It’s a wonderful idea. I imagine learning and development folks building a knowledge hub replete with frequently asked questions or … Read the rest

Tip #780: How Cognitive Bias Can Help Learning

On July 8, 2019, Posted by , In learning, By , With Comments Off on Tip #780: How Cognitive Bias Can Help Learning

“But I think that no matter how smart, people usually see what they’re already looking for, that’s all.” Veronica Roth

According to Dashe Thomson,  cognitive biases can be both useful and detrimental to learning. They matter to us because they can make learners and designers resistant to incorporating new information, they can result in learners remembering inaccurate information, or they can prevent learning from happening altogether. Biases that have a negative effect on learning were discussed in Tip #779.

Here is an example of the impact of cognitive biases related to learning and recall. This is a very helpful piece of information if you notice employees reverting back to old procedures after a training program that taught them the … Read the rest