Laurel and Associates, Ltd. – Madison, WI

Laurel Learning Tips

Tip #755: Manage Change with ADKAR

On January 14, 2019, Posted by , In management and leadership, By , , With Comments Off on Tip #755: Manage Change with ADKAR

“All personal breakthroughs begin with a change in beliefs.” Tony Robbins

 I just became aware of a change management tool that focuses, first and foremost, on the individual level, since that is where change happens. It is called ADKAR, an acronym that represents the five milestones an individual must achieve for change to be successful: Awareness, Desire, Knowledge, Ability and Reinforcement. The model can be used to implement change as well as to diagnose where obstacles occur so they can be addressed.

Here is a brief description of each milestone and the actions that can initiate and support it:

  1. Awareness of the need for change. I understand why the change is necessary.

Awareness is built through effective communication, effective sponsorship, … Read the rest

Tip #754: Holding Learners Accountable

On January 7, 2019, Posted by , In learning, By ,,, , With Comments Off on Tip #754: Holding Learners Accountable

“At the end of the day we are accountable to ourselves-our success is a result of what we do.” Catherine Pulsifer 

There is a lot of information these days about how to measure the impact of a training program, including Kirkpatrick’s model, return on investment and return on expectations. All of this is well and good. But they all depend on the learners’ commitment to using what has been learned- and changing their behavior for better performance. Other than getting the learners’ supervisors to reinforce and monitor the application of new learning, there is little advice regarding how to instill in the learners themselves a commitment to change.

I’ve written about the Peer Learning Group model that involves two 90-minute … Read the rest

Tip #753: Abundance Denied

On December 24, 2018, Posted by , In management and leadership, By ,,, , With Comments Off on Tip #753: Abundance Denied

“I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger.” Stephen Covey

Today, the theory of abundance and the reality of business came head to head. I suppose that I shouldn’t have been surprised, the competitive spirit being what it is.

I had just requested an opportunity to discuss the possibility that CEOs involved with Vistage might want to offer their managers a similar, if more structured and less costly, peer learning experience. My respondent refused to even discuss the matter.

If you’re not familiar with Vistage, it is a peer mentoring membership organization for CEOs, business owners and executives of small- to mid-size businesses. They meet monthly in groups of … Read the rest

Tip #752: Mistakes

On December 17, 2018, Posted by , In learning,Uncategorized, By , With Comments Off on Tip #752: Mistakes


“To swear off making mistakes is very easy. All you have to do is to swear off having ideas.” Leo Burnett

It is the end of the year and I’ve been thinking about paths I didn’t take as well as paths that essentially blew up in my face. Sigh… I would like to say that each mistake has been an opportunity to learn something about myself, about the world, or about life itself. That’s not entirely accurate. Some “mistakes” were strong good faith efforts that failed for reasons well beyond my control.

My experience with federal government service contracts, for example. I needed to show a certain dollar amount for federal contracts on a yearly basis and was unable to … Read the rest

Tip #751: What Is Going On With Your Tribe?

On December 10, 2018, Posted by , In management and leadership, By , With Comments Off on Tip #751: What Is Going On With Your Tribe?

“Remember that Tribal Leadership is not about changing ideas or gaining knowledge; it is about changing language and relationships. It’s not about intellectualization; it’s about actions.” Dave Logan

According to Dave Logan, the author of Tribal Leadership, there are five stages of tribal culture that are indicated by the relationships between people and their behavior as reflected by the language they use.

His book is based on a 10-year research study with 24,000 people across 24 organizations worldwide. The research only looked at the factors that can be directly observed: language and behavior. It did not address cognitions, beliefs, attitudes or other intangible factors.

Logan defines a tribe as “a group of 20 to 150 people who know one Read the rest