Laurel and Associates, Ltd. – Madison, WI

Laurel Learning Tips

Tip #794: Change Behavior With COM-B

On October 14, 2019, Posted by , In management and leadership, By ,, , With Comments Off on Tip #794: Change Behavior With COM-B

“Human behavior flows from three main sources: desire, emotion, and knowledge.” Plato

If you’re interested in changing behaviors, you may want to explore the COM-B model. It emphasizes that, for a behavior to occur, people must have the capability, opportunity and motivation to perform it.

Capability is the knowledge, skills and abilities to engage in the behavior. There are two components to capability: psychological (knowledge or psychological strength, skill or stamina) and physical (physical strength, skill or stamina).

Opportunity is the outside factors which make the behavior possible. These opportunity factors may be physical (environmental-time, locations, resources) or social (societal-cultural norms, social cues).

Motivation is the brain processes that direct our decisions and behaviors. Motivational brain processes may be … Read the rest

Tip #793: Barriers to Learning Potential

On October 7, 2019, Posted by , In learning, By ,,, , With Comments Off on Tip #793: Barriers to Learning Potential

“Where processing overload is a barrier to learning, relational trust issues are likely to be present too.”  Mark Burns

In an article by Mark Burns titled “Learning at Work: the three barriers that limit learning potential,” he identifies those barriers as: processing overload, low relational trust and inaccurate self-perception.

Processing Overload

He writes that processing overload is characterized by a feeling that there just isn’t the time or energy for learning. This is may be due to information overload at work or in the training program  that strains the employees’ capacity to take in more content.

He recommends identifying and eliminating work responsibilities that bring no value to teams. He also recommends designing training in a manner cognizant of … Read the rest

Tip #792: Five Moments of Learning Need

On September 30, 2019, Posted by , In learning, By , , With Comments Off on Tip #792: Five Moments of Learning Need

“Who questions much will learn much and retain much.”  Francis Bacon

Learning isn’t static and our learning needs change throughout a day. Bob Mosher and Conrad Gottfredson have identified what they term The Five Moments of NeedTM :

  1. New: learning something for the first time
  2. More: expanding on what has been learned
  3. Apply: acting upon what has been learned
  4. Solve: using knowledge to solve a problem in a situation when something didn’t work out as expected
  5. Change: learning a new way of doing something

A Blended Learning to Address the Five Moments of Need Infographic suggests the following:

Learning for the first time (New) – GOAL: Teaching something new

  • Instructor-led classroom sessions bring an immediacy to the table, making
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Tip #791: The Conscious Competence Model

On September 23, 2019, Posted by , In learning, With Comments Off on Tip #791: The Conscious Competence Model

“You must have confidence in your competence.” Elijah Cummings

I have known about the different levels of competence but never looked at them from the standpoint of what the learner needs at each level. Mary Hoddy introduced me to the Conscious Competence Model. She cites “Learning a New Skill is Easier Said Than Done,” by Linda Adams and the Conscious Competence Model developed by Noel Burch of Gordon Training International.

I have augmented the discussion with content from Mindtools’ “The Conscious Competence Ladder,” and a Business Balls’ article.

We experience different emotions at different stages of the learning process. The Conscious Competence Model highlights two factors that affect our thinking as we learn a new skill: consciousness (awareness) and … Read the rest

Tip #790: Make It Acceptable to Fail

On September 16, 2019, Posted by , In management and leadership, By , , With Comments Off on Tip #790: Make It Acceptable to Fail

“Success is not final, failure is not fatal: it is the courage to continue that counts.” Winston Churchill

Some failure can be fatal. The 2003 explosion of the Columbia space shuttle killed seven astronauts. The tragedy could have been avoided if the NASA managers had listened to the engineers.  The engineers knew how serious it was to have a piece of foam break off the left side of the shuttle at launch. The NASA managers just didn’t want to acknowledge there was anything wrong.

When employees feel they can’t speak up about mistakes and failures for fear of being blamed, and when managers keep their heads in the sand rather than acknowledge something is wrong, bad things can happen.

According … Read the rest

Tip #789: Follow TRIZ to Innovation

On September 9, 2019, Posted by , In management and leadership, By , With Comments Off on Tip #789: Follow TRIZ to Innovation

“It’s about creating a process that systematically understands the current situation- the constraints (time, money, capabilities, and capacity) and attributes that already exist today- and applies that knowledge in new ways to create new solutions.”  Brian S. Lassiter

In his article “Thinking Outside the Box: How Organizational Innovation Really Works,”  Brian S. Lassiter writes that brainstorming has been an ineffective method for companies to achieve real innovation. He cites Drew Boyd and Jacob Goldenberg (in an article for the Wall Street Journal), who say that the problem is that the traditional view of innovation- of having an unstructured approach to brainstorming solutions to various problems- does little to actually find relevant solutions for products and services. They feel that “thinking … Read the rest