Laurel and Associates, Ltd. – Madison, WI

Laurel Learning Tips

Tip #790: Make It Acceptable to Fail

On September 16, 2019, Posted by , In management and leadership, By , , With Comments Off on Tip #790: Make It Acceptable to Fail

“Success is not final, failure is not fatal: it is the courage to continue that counts.” Winston Churchill

Some failure can be fatal. The 2003 explosion of the Columbia space shuttle killed seven astronauts. The tragedy could have been avoided if the NASA managers had listened to the engineers.  The engineers knew how serious it was to have a piece of foam break off the left side of the shuttle at launch. The NASA managers just didn’t want to acknowledge there was anything wrong.

When employees feel they can’t speak up about mistakes and failures for fear of being blamed, and when managers keep their heads in the sand rather than acknowledge something is wrong, bad things can happen.

According … Read the rest

Tip #789: Follow TRIZ to Innovation

On September 9, 2019, Posted by , In management and leadership, By , With Comments Off on Tip #789: Follow TRIZ to Innovation

“It’s about creating a process that systematically understands the current situation- the constraints (time, money, capabilities, and capacity) and attributes that already exist today- and applies that knowledge in new ways to create new solutions.”  Brian S. Lassiter

In his article “Thinking Outside the Box: How Organizational Innovation Really Works,”  Brian S. Lassiter writes that brainstorming has been an ineffective method for companies to achieve real innovation. He cites Drew Boyd and Jacob Goldenberg (in an article for the Wall Street Journal), who say that the problem is that the traditional view of innovation- of having an unstructured approach to brainstorming solutions to various problems- does little to actually find relevant solutions for products and services. They feel that “thinking … Read the rest

Step #789: Follow TRIZ to Innovation

On September 9, 2019, Posted by , In management and leadership, By , With Comments Off on Step #789: Follow TRIZ to Innovation

“It’s about creating a process that systematically understands the current situation- the constraints (time, money, capabilities, and capacity) and attributes that already exist today- and applies that knowledge in new ways to create new solutions.”  Brian S. Lassiter

In his article “Thinking Outside the Box: How Organizational Innovation Really Works,” Brian S. Lassiter writes that brainstorming has been an ineffective method for companies to achieve real innovation. He cites Drew Boyd and Jacob Goldenberg (in an article for the Wall Street Journal), who say that the problem is that the traditional view of innovation- of having an unstructured approach to brainstorming solutions to various problems- does little to actually find relevant solutions for products and services. They feel that “thinking … Read the rest

Tip #788: How to Measure Intangibles

On September 3, 2019, Posted by , In trainers, With Comments Off on Tip #788: How to Measure Intangibles

Almost every talent development program has a variety of intangibles connected to it in some way. For many programs, the intangibles actually form the basis for the program in the beginning.” Jack J. Phillips and Patti P. Phillips

In their article “Intangibles and Talent Development” Jack J. Phillips and Patti P. Phillips explain that it is possible to measure intangibles. They define intangibles as measures that cannot be converted to money credibly with a reasonable amount of resources. Most intangibles are perceptions, such as measures of customer satisfaction, job engagement and job satisfaction.

They indicate that teamwork, stress, communication, trust and other intangible measures “can easily be connected to a talent development program by following seven easy … Read the rest

Tip #787: The Trainer as Servant Leader

On August 26, 2019, Posted by , In trainers, By , With Comments Off on Tip #787: The Trainer as Servant Leader

“Good leaders must first become good servants.” Robert K. Greenleaf

In her article “Be the Trainer You Want to Have,” Candid Taylor Brandon suggests that trainers should follow the 10 principles of servant leadership:

  1. Listening: to hear what learners need
  2. Empathy: to meet the needs of diverse learners
  3. Healing: to help learners reconnect with work, heal and find joy again
  4. Awareness: to play to your strengths as a trainer
  5. Persuasion: to open dialogue to engage learners
  6. Conceptualization: to train on what’s real and possible
  7. Foresight: to be an advocate for learners in strategic planning
  8. Stewardship: to represent the organization in the best light
  9. Commitment to the growth of people: to build learners’ skills and abilities
  10. Building community: to keep communications
Read the rest

Tip #786: They Could, But Do They Want To?

On August 19, 2019, Posted by , In learning, With Comments Off on Tip #786: They Could, But Do They Want To?

“I never do anything I don’t want to do. Nor does anyone, but in my case I am always aware of it.”  Robert A. Heinlein

I’ve just read two interesting articles about motivation and volition. In the first article, Susan Fowler claims that there are three scientific truths of motivation. They have nothing to do with power, money, status or achievement.

Instead, she writes that “your high-quality motivation- and the energy to achieve your goals and find meaning in their pursuit- depends on creating choice, connection and competence.”

She says that we all want to thrive (do well and flourish) and thriving requires choice, connection and competence.

Ms. Fowler believes that the evidence is obvious:

Choice is necessary because … Read the rest