• abuse
  • accelerated learning
  • active verbs
  • adapt activities to the available time
  • adapt learning activities for large groups
  • adapt participatory activities for large groups
  • administrative organization
  • admit mistakes
  • adult learning principle
  • advanced leadership institute
  • affinity diagram
  • agenda process wall map
  • ampliication options for facilitating small groups
  • answer interview questions
  • anticipation
  • attitude
  • audience size
  • audiovisuals
  • avoid trainer mistakes
  • binders
  • blaming messages
  • blocked compassion
  • Bloom's Taxonomy
  • brain research
  • brainstorming
  • build in extra time
  • burnout
  • business growth
  • candles
  • case study
  • celebration circle
  • change
  • change initiative
  • change management
  • check AV equipment
  • check marking pens
  • children
  • choosing learning activities
  • class audits
  • classroom management
  • classroom training
  • clear action-oriented requests
  • close training session
  • code of conduct
  • cognitive load
  • comic strips in av
  • common ground questions
  • communication
  • community college
  • compassionate communication
  • conflict management
  • constructive criticism
  • constructive dialogue
  • content mistakes
  • courage
  • craft organization
  • critical conversation
  • critical evaluation
  • Croatia
  • crossword puzzle
  • curriculum design
  • customer service
  • customer-centered
  • debriefing activities
  • decisions
  • delegation
  • demonstration
  • design mistakes
  • difficult participants
  • dignify jobs
  • do the best you can
  • Dr. Deming
  • dry topics
  • effective trainers
  • effective training
  • Elderhostel
  • emotional liberation
  • emotional slavery
  • empathy
  • employee emotional needs during change
  • employee productivity
  • employee turnover
  • encore career
  • energizers
  • engage learners
  • enrich learning situations
  • entrapment
  • entrepreneur
  • evaluation mistakes
  • evidence-based
  • examples
  • Exploritas
  • express feelings
  • facilitate
  • facilitate large groups
  • facilitation mistakes
  • facilitators
  • fading
  • fatigue
  • flip charts
  • fourth level education
  • free tuition for seniors
  • frequent breaks
  • gender subversion
  • generosity
  • George Soros
  • Golden Circle
  • good business
  • good impression
  • grace
  • group facilitation
  • handle disruptive participants
  • hands on activities
  • help participants be more focused
  • highly technical topics
  • hiring interview
  • hiring steps
  • hope
  • humor
  • humor in training
  • incompetence
  • independent training consultant
  • interpersonal communication skills training
  • interpreting other's actions
  • interview strategy
  • isolation
  • job interview
  • Jordan
  • just-in-time training
  • keep lights on during AV
  • key learning
  • kinesthetic objects
  • leadership training
  • learner competence
  • learner confidence
  • learner participation
  • learner-centered training
  • learning
  • learning activities
  • learning contract
  • learning environment
  • learning institute
  • learning objectives
  • learning process
  • learning styles
  • lesson plan
  • level of learning
  • life management
  • lifelong learning
  • limited training time
  • long-term memory
  • luggage snafu
  • make a difference
  • make boring topic interesting
  • make good impression during interview
  • make participants more alert
  • make participants more comfortable
  • making requests
  • making requests instead of demands
  • management issues
  • manager's role
  • mark up
  • materials checklist
  • mature learner
  • measure learning
  • mistakes when timing activities
  • misuse of training
  • monitor performance
  • moralistic judgment
  • more beginnings and endings
  • multi-day training
  • naysayers
  • negative attitude to training
  • negative participants
  • nightmare
  • nonviolent communication
  • number pages
  • NVC
  • observation without evaluation
  • off-the-shelf training
  • oral relay
  • organizational success
  • overcome adversity
  • overextension
  • pair share
  • paraphrasing
  • participant buy-in
  • participant materials
  • participant resistance
  • participatory activities
  • participatory learning
  • peace
  • performance feedback
  • performance impact
  • performance management
  • planning
  • political
  • poor health
  • pop ups
  • positive difference
  • powerlessness
  • PowerPoint
  • practice
  • preparation
  • presentation
  • prime learners to participate
  • priming employees to learn
  • printing training materials
  • problem-solving
  • problem-solving conversation
  • productivity
  • program feedback
  • promotional organization
  • prompt return from breaks
  • proper use of Power Point
  • quality service
  • questionnaire
  • reading AV
  • receiving empathetically
  • redirect negative attitudes
  • relay race
  • responding to questions
  • role-play
  • room arrangement for large groups
  • satisfy participants
  • self-discovery activity
  • Simon Sinek
  • social networking
  • solo practitioner
  • song
  • specific learning objectives
  • spirit
  • start with "why"
  • steps during change process
  • stop waiting for life to start
  • stress
  • success
  • successful training
  • supervisory involvement in training
  • supervisory training
  • supplementing lecture with AV
  • survive business challenge
  • system barriers
  • table of contents
  • take digital photos of flip charts
  • take responsibility for feelings
  • teachers
  • team mission
  • team operating principles
  • team training
  • teamwork
  • TED
  • three decisions trainers make
  • time limitations
  • timing learning activities
  • timing mistakes when scheduling activiites
  • title pages
  • too much information in training program
  • trainer assumptions
  • trainer characteristics
  • trainer credibility
  • trainer mistakes
  • trainer preparation
  • trainer preparation materials
  • trainer respect
  • trainer's primary mission
  • training activities
  • training benefits
  • training design and delivery
  • training design questions
  • training evaluation
  • Training in Nigeria
  • training logistics
  • training mistakes
  • training needs assessment
  • training participants
  • training preparation
  • training reinforcement
  • training scheduling
  • training travel
  • turn AV off
  • UCLA Mastery Teaching Model
  • Uncategorized
  • understanding
  • use a pointer with AV
  • use of audiovisuals
  • validate concerns
  • value of training
  • vicious cycle
  • walkabout
  • why and change
  • win/win communication
  • worked examples
  • working memory
  • worry
  • wrong participants
  • wrong training focus
  • Tip # 418: A Trip to Pella

    “The world is a book, and those who do not travel, read only a page.” Saint Augustine

    Where do I begin?

    Yesterday, Cassie and later Mona took me to purchase clothing. How many strangers have you helped to shop for underwear? Amazing! I now have a new pair of pants, a shirt, socks and underwear. I feel so classy!

    Today, we went to Mona and Richard’s home for a traditional Arab breakfast: fruit salad, breads, humus, pita, some type of cheese and fennel. I had fruit salad and a triangular pastry with spinach inside.

    Mona’s husband, Richard, has spent the past three years researching and writing a book on religions. He has a gloriously large fish tank, pristine and filled with fish from the Amazon River that were just beautiful. He and Mona have been married for 40 years (he is American, Mona is half Lebanese and half some other Arab nationality) and they have been working for different aid assistance programs around the world.

    Lisa, who is their downstairs neighbor and has twin boy Kai and twin girl Neve (three years old and adorable, but not particularly well behaved or responsive to their mother’s instructions- we actually lost the little girl for a while, very scary!) has also devoted her life to service to other countries. They move to a country for a project that may last 6 months to 5 years, then they uproot and move to another country for another project.

    This is a career choice and a lifestyle that I knew absolutely nothing about.

    Mona and Richard have a panoramic view that includes Palestine and Israel!!! I took photos from one of their many balconies (they have a very large gracious apartment!).

    I met Jasmine, who was born in Palestine and has lived in several Arab countries, moving when there was unrest. She is 33 and later drove Cassie and me to Pella. I was able to ask her all sorts of questions about the way Muslim women dress. Some wear one flowery scarf on their hair. Some wear a black band on their forehead that extends to a tight scarf on their hair. Some wear what appears to be an all-in-one that frames their faces. These women are often wearing western dress: tight jeans, very high heels, etc. Some are entirely covered in a shapeless black burka (sp?) with a long black scarf- and some wear a veil that covers everything but their eyes.

    Jasmine is Muslim and explained that the most devout can only show their hands and their eyes. She was very unhappy about those women who only wear the scarf, because Muslim women are not supposed to show their curves. She herself wears loose clothing and no headscarf. She said that she was thinking about wearing the traditional clothing when she was ready to commit to it, even before marriage. (Apparently young girls don this clothing once they have their first menses). Jasmine says that the only sport she loves is swimming- and she would have to give that up. It sounds as if she will. She currently lives with her entire family and everyone supports the household. Her salary with US AID is much more than the others earn.

    I asked her where she would like to live. I don’t remember what the pros were for living in the US, but there were a lot more pros for living in Jordan: near family, with nannies and housekeepers, people to wash the car, etc.

    She asked me if there was anything I expected to see in Amman and I told her that I didn’t have any expectations. However, upon reflection, I expected to see lots and lots of mosques- and I’ve only seen a very few! What predominate are boxy apartment buildings that have shaved limestone (plentiful in Jordan) on top of concrete (produced in masse by Jordan).

    Everywhere you go, you see pictures of King Hussein (who was dearly loved) and his son, the current king Abdullah!!. During our 1.5-hour drive to Pella, we went below sea level where there are lots and lots of greenhouses and saw fruits and vegetables being sold in profusion. It must be an incredibly fertile area. The produce trucks are very ornate and colorful with geometric designs. This was consistent, not just a one time occurrence. As we traveled, we saw herds of goats, of sheep, a few burros or horses, and a few cows.

    Pella is a Roman ruin that is very picturesque, particularly in the spring with wildflowers everywhere. We were on a hill overlooking the ruins. We had a very leisurely lunch: first, various salads and dishes in which eggplant was prominently featured. Then chicken- or tilapia (the entire fish, head, tail, fins and all!. Then oranges. I also had fresh squeezed orange juice. Just wonderful!

     

    By the way, US AID paid to build the restaurant at Pella!

    Since I sat in the front on the way there, I sat in the back so Cassie could chat with Jasmine. The sun was very warm and I dozed all the way back to the hotel.

    Jasmine and Cassie talked about excursions I should take on the weekends- to Petra, to the Dead Sea (where Cassie told me she swam last week and learned that you don’t get the water in your eyes because the salt content is so very high!), and to five other places. This is quite an adventure and I’m enjoying it immensely.

    The workweek starts tomorrow (Sunday) and the plan is for me to review curriculum they have developed and help with and/or make the necessary revisions. I’m still waiting for my luggage, but since I don’t start the train the trainer until next Sunday- and since I have clean underwear! I’m all right. Hopefully, it will be delivered to my hotel room tonight.

    May your learning be sweet.

    Deborah

    Tip #417: Arrival in Amman

    “A journey is like marriage. The certain way to be wrong is to think you control it. ” John Steinbeck

    I am at the Intercontinental Hotel in Amman. The view out of my 7th floor window is extraordinary. As far as the eye can see, there are stone buildings so close together you can’t see any roads or paths. When I started writing this, I could hear a loud call to prayer. My guess is that call will be a keen memory of Amman, just as all of the honking will be for Lagos.

    You know when I talked about needing to have my luggage “get off with me in Amsterdam?” Well, it did, but I never picked it up. I was so tired and so unused to changing airlines that it never occurred to me to go to baggage to claim it and then check in at Royal Jordan. So, guess what? I have no luggage. If I’m very lucky, it will arrive sometime tomorrow. If I’m partially lucky, it will arrive late on Saturday.

    First, I’m going to be very sick of these two outfits I have, which I will have to wash in the sink. Second, all of my training supplies are in those two bags- and the five day training program starts on Sunday. I feel so stupid, but I will certainly never forget this if there ever is a next time. Good grief!

    Arrival at the airport was so different from arriving in Nigeria. First, we had to bring our carryon materials (in my case, my bulging purse and small suitcase) to be scanned. I didn’t have to take my laptop out nor was I scanned.

    Then I went directly to the place marked to get my visa where there was absolutely no line and one in front of me. When the agent asked for 20 for the visa, I tried to give him US dollars, but he made me go convert my money into dinar (1 dinar = .70 USD).  Then I went right back and paid to get my visa. Next, there was a place called Customs, but none of the three men there wanted to look at any documents. So out to luggage, where, as I wrote earlier, I had nothing to pick up.

    You know, it occurred to me that in the States, when you travel and change air lines, they just transfer your luggage for you. I think that is why it never crossed my mind to go get my luggage. But, in this case, I had two different tickets, so there would have been no way for KLM to know where my luggage should go.

    I checked on line earlier this morning (1 a.m.- almost 12 hours ago! And found that there won’t be another flight from Amsterdam to Amman until Saturday, arriving at 10:30 p.m. as I did. I am hoping Mohammed (who picked me up at the airport and is one of three drivers we will use) will take me there to get my materials.

    I washed all my clothing in the sink with hand soap. This morning, everything was very damp. Luckily, the hair dryer is very hot, so I managed to get most of the items to a mildly damp state so I could wear them.

    I went down for breakfast. I had thought the buffet at Southern Sun in Lagos was spectacular. This definitely trumped that! Imagine long tables in a huge room- covering an entire three sides. Breads, rolls and sweet rolls; ham! An omelet chef (who made a terrific omelet!), yogurts, cheeses, fresh vegetables, every type of fruit you can imagine, six types of juices, hot foods, granolas and cereals- on and on. Since I was really hungry when I went to bed, I was very hungry when I got there. Oh, and smoked salmon as well as all sorts of cold cut meats. Extraordinary!

    Cassie plans to take me to Mecca Mall by taxi to see if we can find me some items of clothing to get me through to Saturday night. She had called Lina, who lives in Jordan, to see if she would be willing to pick us up and take us. Apparently, she took Cassie to a lounge last night (where people smoked cigarettes, cigars and hookahs!) to listen to music. They had a late night. Lina, who is divorced and has one child, lives with her parents. Lina is probably about 37 years old, but her parents were very upset about her going out and coming in late- so it almost sounded as if Lina was “grounded.”

    Cassie had to show me how to use the phone they have given me for the duration of my stay. I couldn’t figure out how to unlock it.  We practiced having me call her and having her call me, to make sure I knew what to do!

    They do smoke here, although there are non-smoking sections. The lobby is enormous, with many seating areas with couches and exquisite pillows, as well as small tables.

    Cassie told me that Jordan has 6 million people- and 3 million of them live here in Amman!

    As we drove to the hotel, I noticed very unique architecture- quite modernist- including a gargantuan hotel and a bridge. Cassie said that it was safe to walk, just not walker -friendly in terms of sidewalks. When and if I go for a stroll (in 28 days, that should be likely!) I’ll take some photos. The stores and buildings here only occasionally have English next to the Arabic- as opposed to Lagos, where English was everywhere.

    Pizza is on the menu here at the hotel and I noticed more than one pizza place, so I’m hoping that my pizza example in the train the trainer will be fine.

    I probably haven’t mentioned this about my experience at the Lagos airport when I was going to leave. When I first got there, with ALL my luggage, a porter came to assist me. We got in a terribly long line and after waiting for five minutes, he told me that we could arrange to go through more quickly in another location. He went to check then came back and told me it would cost 3500 N. I really don’t know if it was a bribe, if he pocketed any of it- but it certainly worked. The security folks had me open each suitcase and they went through everything by hand. My kites and training toys created a number of questions!

    The other thing- at both the Lagos and Amsterdam airports (going to Jordan, not going to Nigeria) they screen your luggage again for you to get into the boarding area, where they pat you down. A strange feeling, to say the least.  At the Lagos airport, they pat you down everywhere, front and back. To go to Jordan, the woman (they use women for women and men to pat down men) patted me down on my front and didn’t go below the waist.

    And at both the Lagos and Amman hotels, they security- check the car’s contents. However, at the Intercontinental Hotel here in Amman, you and whatever you are carrying have to also go through screening to simply get into the lobby.

    It’s almost time to meet Cassie to convert money (actually use an ATM to draw out some of the travel advance they wired to my account- because it comes out as dinars) and go shopping. However, it is absolutely pouring outside (and of course my raincoat is in my luggage). Here’s hoping someone has a big umbrella.

    May your learning be sweet.

    Deborah

    Tip #416: Impressions of Schipel Airport, Amsterdam

    “It is somehow reassuring to discover that the word “”travel”" is derived from “”travail,”" denoting the pains of childbirth.” Jessica Mitford

    The trip to Amsterdam from Lagos got us in early- by 5:30 a.m. and I was able to find the Yotel very quickly. The room was incredibly self-contained. It is square, with the bed under an overhang on the right, a small floor between the bed and the bathroom area: a toilet, a sink, and a shower. This is very bare bones, but clean, comfortable and wired for internet. I had been able to purchase a converter on the plane, so was easily able to plug in my computer and send a quick note about my arrival. There was one towel, but it served me very well- I really needed a shower. I had a great sleep and feel so much better!

    In the morning, I had a devil of a time finding out how to check in with Royal Jordan. First, I tried at a “transfer” site- but realized that the reason it didn’t recognize my reservation was because this was for KLM flights! I asked where to go to check in for Royal Jordan and was told T (as in Transfer) 9- which turned out to be approximately 1 mile away. When I got there, it was not manned and there was no self-service option.

    Another fellow was there to check in, equally confused as to what to do. But he figured out that we both had to go to gate G 4- and when we got there, we learned that we would get our boarding passes when we went through their security. He was going to Egypt on a flight then, so he was all set. But my flight was not for another 2 hours and I hadn’t eaten anything since 4:30 A.M. and it was now 2 P.M. So we separated and off I went to get something to eat.

    Schipel Airport in Amsterdam is huge, absolutely huge. Lots of shops, a museum, a museum shop, places to register for excursions (I guess I could have done that instead of sleep). Since I was very hungry, I had exchanged some $40 for Euros (by the way, the US dollar is NOT very strong- you get 1 Euro and 1 Jordanian dinar for $1.57.  What a switch from the Nigerian naira!)

    I went to a convenience store to get an apple, an orange, some crackers and some sparkling water. The attendant would not sell these to me if I couldn’t show her my boarding pass. Since I had none, I was panicked. I explained the situation- if I got a boarding pass, I would be in the secure area with no way out again. She asked for my flight number and seeing it was for Amman, she relented and let me purchase the items. I cannot imagine why they have this requirement! The only people in the airport have had to go through security…

    So now, here I sit, eating my crackers and drinking my sparkling water. Comfortable, well rested, close to my departure gate, and looking forward to the next step in my journey. Tricia has told me that her experience in Jordan was that everyone was incredibly friendly, inviting you to their homes.

    I have already been invited to a project member’s home for breakfast and then an outing with the Jordanian project team on Saturday to Pella. I have to read up on all the information they have sent me during the flight.

    I’d better pack up, get to a bathroom and go get in line to go through security for my flight. My next message will be from Amman, Jordan!

    May your learning be sweet.

    Deborah

    Tip #415: Impressions of Lagos

    “He who would travel happily must travel light.” Antoine de Saint-Exupery

    Gracious hospitality at Southern Sun Ikoya Hotel- they gave us a huge box of musk spa materials upon our leaving- and everyone asks when we will return and they hope it will be soon

    Nigerian people are delighted when we wear their native costume- while we were worried they might take offense. I still received compliments days later after wearing Nigerian dress.

    Bright colors, patterns- ornate or delicate laced flowers even on men’s dress. Some men wear very long robes, others the long shirt, loose pants and hat. Many women have something covering their hair- a hat, a scarf, the native scarf.

    The fishermen in the morning mist in the middle of Lagos Lagoon- have manually poled their boats out to the middle of this huge lagoon. They must be incredibly strong.

    At the open market, one man was selling beautiful pictures-made entirely of butterfly wings!

    Ben Ben was a gracious and masterful business counselor in the simulation. He has a beautiful beautific smile, listens carefully, follows up, repeats to be sure he understands, gently probes to find all issues and determine what the business owner has done. I was in absolute awe!

    I didn’t write last night because I was up until 3 a.m. the next day making changes to the Business Counseling Fundamentals materials, writing a proposal to Ayo to design the health related curriculum she wants, and then packing four bags. One to go back with Tricia to the US and then mailed to Jenny, the others to go on to Jordan with me. Without Jenny there to do her expert packing, this took me quite a while!

    This was particularly true because the power was off in the office and we sweltered for two or more hours. I was dressed for travel, so had on long pants that got very damp…

    However, I must say that this trip to Lagos has been really wonderful, thanks to Tricia (who is terrific company!) and Ayo, our driver, who made me feel safe and looked after. The hotel was, as mentioned before, very gracious and comfortable. I’ve enjoyed everyone I have worked with in the training programs. I would definitely return to Lagos in a heartbeat! Besides, I need to get back to that open air market!!! Items I had purchased for 250 N were sold for 2000 N at the Lagos airport!

    I had a marvelous time on the flight from Lagos to Amsterdam. The food was the best I’ve had (chicken and rice) and I was able to watch two movies I had missed in the states: The Artist and New Year’s Eve.

    This is good, because I had a terrible shock when I went to check my baggage and tell the KLM Dutch airline person that I needed to have my luggage get off the plane with me in Amsterdam. She couldn’t do that- and sent me to their office, kindly keeping my 2 bags totaling 100 pounds by her. I had to pull my carry on through construction-which meant over dirt, mud, broken concrete- and then discovered that there was no elevator. It is so very lucky that I am now able to lift, because I had to carry my bag up a huge flight of stairs. The heavens were smiling on me, because a fellow traveler coming down the stairs offered to help me and took my bag up the rest of the way.

    KLM would not budge on their rule that the luggage could only be off loaded at the end of a booked flight. I was given a choice: purchase a one-way ticket to Amman for $1600 (notice this is US dollars, not naira!) or a round trip ticket for $1290. Clearly, I had no choice. I just hope and expect that either Banyan Global and/or Ecodit will cover that cost.

    May your learning be sweet.

    Deborah

    Tip #414: Training in Lagos, Day Five

    “A traveller without observation is a bird without wings.” Moslih Eddin Saadi

    Today had all sorts of excitement, starting with a fire alarm at 3:25 a.m. I grabbed a hoodie to put over my nightgown and my purse (with passport and id) and headed down the four flights of stairs. When I got there, I was the ONLY one in sleepwear- only the staff was there, in their suits. They told me it had been a false alarm.

    Then came the dilemma of how to get back upstairs to the fourth floor (since you can only go down the stairs to the ground floor all the doors to the other floors have no knob). I finally found someone who would start the elevators, then I ended up in an unfamiliar part of my floor. The way I needed to go was blocked. A guard came and opened the doors (which has been closed for the fire alarm).

    I must have wandered around for a while until I finally found a hall that looked familiar. This is really not a very large hotel, I was just all turned around. After that, it was difficult to get back to sleep.

    Coincidentally, in the morning I turned off the air conditioner (it gets absolutely frigid by then) and immediately could smell wood smoke. I could smell it all the way down the hall. I mentioned it to the front desk. Then, as we were driving, I smelled the same wood smoke odor again. Tricia told me that the mist/smog around us was partially wood smoke from fires for cooking and for burning trash. That smell had probably come through the vents in the hotel.

    On the way to the office, where I was to do the training, we were rear ended. Luckily, nothing was hurt except our serenity. The man driving the errant auto actually came to apologize to us. That was very nice.

    I wore my Nigerian dress and jewelry, to great acclaim. I somehow managed to trip on the long skirt only once all day. Hurray! I notice that Nigerians are very pleased to see me wearing a native costume and compliment me. I had been concerned that they might take affront seeing me in their dress.

    The room for the training was very long and narrow, with heavy long wood tables in a narrow u shape. I pushed two of the tables together so the participants could have a group setting. Then I discovered that there was no LCD projector. However, since there were only four participants (Tricia joined Ben Ben, Kazeem and Bassey) I was able to simply show them the Power Point on my laptop.

    In the meantime, bless Kazeem’s heart, he started to figure out how to download the videos from my camcorder. I’m hoping he was successful. I sure don’t want to work on them in any way.

    Oh, one other less than stellar part of my day was when lunch was delivered. Someone misheard me when I said that I didn’t want any spices, and got me the hottest spicy food he could. Needless to say, I had very little for lunch. Luckily, I had commandeered an apple and a pear at breakfast, so I managed to assuage my hunger to a great extent. The fellow felt terrible about the misunderstanding. Hopefully, I’ll get something less volcanic tomorrow!

    Interesting factlets:

    There are oodles of women and a few men sweeping the highways (yes, the same ones where everyone is drag racing and trying to be in the same lane!). They wear either neon yellow coveralls with neon yellow brimmed hats, neon orange, or red. Clearly, the idea is that no one will be able to miss seeing them. They use small brooms and sometimes wear masks over their mouths.

    I saw what appeared to be a palm tree way up high next to two cell towers. It is fake, intended to somewhat camouflage another cell tower. When I asked Tricia why there were so many right next to each other, she explained that most people in Lagos need two cell phones because the lines are often too busy to get through on one or the other.

    May your learning be sweet.

    Deborah

     

    Tip #413: Training in Lagos, Sunday After Training Week

    “One of the nice things about problems is that a good many of them do not exist except in our imaginations.”  Steve Allen

    I know that my unusual requests will make me a living legend here at Ikoyi Hotel! I first called maintenance on Monday because my bathroom light was broken. It turned out that what looked like a light to me was actually a round vent. On Thursday, I called maintenance because the large floor lamp was broken. It turned out that there was a switch on the floor that needed to be pressed. Last night, I called maintenance because I wanted to wash my underwear in the bathroom sink and the stopper wouldn’t stay down. As the perplexed maintenance man continually counseled me, the drain is not supposed to be stoppered because we want the water to go out…They must think I’m blinking crazy!

    Then an hour ago, all of my lights went out. I couldn’t even see the phone to know what number to dial, so I just pushed a button. They told me the correct number to call and I had to explain that I couldn’t see the numbers. Maintenance came up and, yes, some fuse was blown. So he fixed that, and then discovered that the bulb in the large floor lamp was dead- and got me a replacement. They must live in fear and trembling about my calls- either that or they’re in stitches about the crazy American woman!

    For those of you too polite to wonder if I am destined to wear dirty underwear- I piled the clothing into the sink and ran the water over them. They served to keep the drain stoppered to a certain extent, so I was able to wash everything. I hung items all over the bathroom and, with two minor exceptions, everything was dry by morning. Hurray!

    I realize that I’ve waxed eloquently regarding the lighting in the room. Now let me tell you about the lights on the dining room tables. Tricia showed me yesterday that there is a tiny button on the bottom of the light so that you can increase the wattage from low romantic light to enough light to read by. Isn’t that cool?

    Last night, Tricia and I went to the Chinese restaurant around the corner. We were the only patrons (although Nigerians tend to eat at 8 or later in the evening) so that was not a surprise. We were both so tired of chicken that we ordered the spare ribs and rice. We could have shared our entrees, except that Tricia likes her food very hot and I don’t handle spice at all. It was a nice break from chicken.

    I then came back to the room to upload all of the photos of flipcharts from the training and mail them to Kazeem to send to the participants (I don’t have their email addresses) and upload the 5 hours of videotapes into iMovie. One of the participants had requested in an email that everyone be sent all of the videotapes rather than just their own, because of the comments and additional teaching moments they captured.

    So I checked out http://www.yousendit.com to see if I could upload a humungously huge file- yes, they claim the upload limit is unlimited (I suppose I could have phrased that better). Then I went to create a movie of the5 hours- and learned that it would take 21 hours for the computer to complete the process.

    I tried to find an easy way to create individual movies by selecting clips, but found that didn’t work. I had taken a video of each facilitated session, turned off the camera, and then turned it back on to record the comments. Given that process, one would expect that two long clips would cover each person. However, when I selected two long clips, I would find that more than one person was on them. So I gave up and went to bed.

    When I spoke with Piotr on Skype, he told me to simply bring my video camera into the office on Monday and have someone on staff handle creating the DVDs-, which, with 120 minutes per DVD, will involve 4 DVDs per person if all receive everyone’s video. 4 DVDs times 16 people (including Ayo and Megan, who heads the program in the US for Banyan Global)- whoever gets this task had better have lunch, dinner and breakfast catered in…

    Today, I had a relatively late breakfast and then worked, emailed, Skyped, scheduled a day room at the Yotel at the Schipol Airport in Amsterdam for my layover on March 15th from 6:15 a.m. to 4:30 p.m.- and didn’t go down to have my dunch (yes, dinner and lunch) until 6:30. I had a hamburger. I may never look at chicken again!

    Today I also prepared for the three day Business Counseling training and realized, to my chagrin that: (1) I had not packed dominoes, which I need for an activity on Day One; (2) I had not annotated the tables of contents with the activities and time frames, to serve as my cheat sheets; and (3) the lesson plan that I originally created was not completely in sync with the actual materials, because I combined modules that had initially been separate. So- I (1) created “dominoes” by cutting index cards into thirds;(2) annotated the tables of contents; and (3) revised the lesson plan and sent it to Kazeem to print out for the training.

    Right now, I have training materials on my bed, on the floor, and in two open suitcases. I have to decide what I need for this training, what should go with me to Jordan, and what should go back with Tricia (who returns to the US on March 15th) that I won’t need in Jordan. I’m worried that I’ll need to take all four suitcases to Jordan if I can’t fit what I need into the three suitcases. Please keep your fingers crossed.

    Particularly since, as Jenny reminded me (thank goodness she pays attention to the details!) my ticket to Amsterdam goes through to Madison- and if I want my luggage to get off with me in Amsterdam, I’m going to have to do some fancy talking with KLM Dutch Airlines. If Jenny hadn’t said anything, it is very possible I would have arrived in Amsterdam and suddenly realized that my luggage was on its way to Madison. That would have been a very sad moment.

    I spent two hours assessing the fourteen trainers in terms of their ability to design learning objectives, select a variety of participatory learning activities, communicate their understanding of the train the trainer content, and facilitate a participatory learning activity of their design in a creative and successful fashion. I also assessed the degree to which they support the concept of participatory learning and whether or not I think they will be good participatory trainers. Happily, there are only four of the fourteen about whom I have some question.

    Well, if I ever want to get to bed without a floor booby trapped by open suitcases and training items, I’d better get a move on.

    Stay tuned for the report on my meeting with Ayo to discuss work for her and a possible return to Lagos to conduct more training, the first day of the Business Counseling session, and the success of having a staff person create the DVDs of their facilitation practice session for the participants.

    May your learning be sweet.

    Deborah