“I never teach my pupils, I only attempt to provide the conditions in which they can learn.” Albert Einstein
As mentioned in Tip #772, there are only two immutable rules for a trainer. The first is to treat the learner with respect. The second is to set the learner up for success.
A trainer can do this by: building on what the learner already knows; disconnecting any negative transfer; using training methods that meet the needs of different learning preferences; providing sufficient examples and practice so that the learners can experience and demonstrate their mastery of the new skill; and offering specific and constructive feedback.
The trainer can also set the learner up for success by creating and following a … Read the rest
“The best way to respect learners: Use techniques that research has proven to work. Help people reach their goals without wasting their time.” Cathy Moore
There are only two immutable rules for a trainer. The first is to treat the learner with respect. This includes recognizing and respecting the learner’s previous experience, current expertise, and pressing interests and needs. The trainer can discover these through formal training needs assessments, informal e-mail queries, or introductory questions at the beginning of a session. The workshop should be tailored to meet the learners’ needs. This also includes respecting the learner’s time by ensuring that there is good, relevant content and appropriate training methods that build or strengthen necessary skills; and using training methods… Read the rest
“Asking questions is the first way to begin change.” Kubra Salt
Begin training by asking “common ground” questions that help the participants feel that they have something in common in relation to the training topic. A “common ground” question begins with: “How many of you…?” The participants who relate to the question should respond by raising their hands. Make sure that you ask enough questions to ensure that every participant feels included. For example, at the beginning of a conflict management class, if you ask: “How many of you have experienced conflict in your life?”, it is a good possibility that everyone will raise their hands. However, if you ask: “How many of you enjoy conflict?”, you probably need to … Read the rest
“If time be of all things the most precious, wasting time must be the greatest prodigality.” Benjamin Franklin
For the next series of Tips, we’re going to go back to basics.
If you have six hours to accomplish six learning objectives, do not allocate one hour for each objective. We never have all the time we want for a training program, so you don’t want to waste time teaching something that people already know.
Instead, think about what the learners may already know, and then check for their level of learning, using an interactive exercise, such as a discussion question, a questionnaire, or a case study.
Working in small groups, the participants will have an opportunity to … Read the rest
“Anyone who has never made a mistake has never tried anything new.” Albert Einstein
No one ever does something perfectly the first time they try something new. But when we talk about behavioral change, we don’t mention that trial and error are a natural part of the process and that repetition until they get it right is important and necessary to build a new skill.
We say that “practice makes perfect” or perfect practice makes perfect, but we don’t acknowledge that practice means repetitive attempts that will frequently involve missteps on the path to success.
It may seem obvious, but caught in the stress of change it is unlikely that employees recognize and calmly accept that repeated failure and … Read the rest
“Take 5-15 seconds of whitespace before every important meeting, phone call or conversation to focus on the task, situation and people at-hand.” Juliet Funt
Juliet Funt is the CEO of WhiteSpace at Work. She gave a keynote address at the 2019 Training Conference promoting whitespace, which she defines as “the strategic pause taken between activities.”
WhiteSpace at Work has found that 95% of people are interrupted over 5 times per hour; 69% of workers feel highly overworked; 86% of employees agree that taking breaks would make them more productive; 61% of workers feel significant stress about the ever-present pressure of work email. And, as a result, 54% of employees are disengaged and have simply checked out.
According … Read the rest